When you own your own business, it’s easy to be pulled in many different directions at once. You might be the owner, but you also might be the one sweeping the floors and unclogging the toilets. Small, and even mid-sized Read more…
Leadership in Business Being a leader means displaying certain key qualities. This is the first in a series of posts on leadership qualities; it focuses on confidence, courage, and inspiration. As Napoleon said: “A leader is a dealer in hope.” It’s up Read more…
As a business owner, I have had mixed feeling about employees. On one hand, I can’t accomplish the goals that I set without their help. On the other hand, I’ve experienced all manner of drama and have wondered if it Read more…
One thing that you can count on is change. It comes whether you want it or not, whether you are ready or not. Its a fight we can’t win. Its unavoidable and it is continual. One of the ways to Read more…
“You can expect what you inspect.” What does that mean, exactly? When the leader of an organization or team or group gives a directive or the group collectively has determined a course of action and assignments have been made, that goal or assignment can only be achieved with monitoring and follow-up. In other words: inspection!
For many companies, Customer Service is a Department. For a small business, it is an All Hands On Deck proposition. Customer Service is about making customers happy. Happy customers buy more of what you’re selling and can be one of Read more…
The leaders we look up to often inspire us because their words and actions have taken them to places of greatness. A great leader possesses a clear vision, has integrity and humility and is honest with himself/herself and with those Read more…
Finding new customers can be extremely satisfying and can provide immediate gratification but keeping existing customer will enhance you ROI.
Reposted from Rod Kurtz Editor, Business Trends & Insights SUMMARY What happens when your industry is completely stalled due to the pandemic? You pivot—which is exactly what Heidi Clear of Centerpoint did to keep revenue coming in and to show Read more…
For many employees, achieving happiness is easier said than done. If you’re an employee stuck in a rut of unhappiness or stagnation, or if you’re an employer hoping to give your employees a better shot at happiness, there are a handful of habits that can make a positive difference in your life.