What is the main thing that grows a business? The answer is simple – customers. More and more, consumers and businesses are viewing online reviews before they make a purchase. If you are not actively seeking and working for positive reviews, you are missing the boat.
5 min read. One of the main challenges to teams when not physically together is having good communication amongst the team (no surprise there) and making sure the balls that are in the air don’t get dropped. Not communicating effectively has the added challenge of affecting morale
Being transparent about your business practices is not only the RIGHT thing to do…
New research suggests it’s also the SMART thing to do.
Most people these days want to do business with more than just a faceless company: they want to have a relationship. Having a relationship with your customers is Business 101. The stronger the relationship, the more likely you will have repeat customers and be a success.
I am one who believes in employee empowerment. The more you can get the members of your team to be comfortable making their own decisions, the more effective and efficient they will be within their sphere of influence. One of Read more…
Daniel Goleman, as reported in the Harvard Business Review, did a study that showed that almost 90% of the difference between incredibly successful leaders and average leaders is due to emotional factors rather than their actual skills as a leader. Read more…
Listening is a lost art. We sometimes say one thing and mean something else. Often we assume someone will intuitively know what we are talking about when usually they don’t. HEARING and LISTENING are actually very different from each other. Read more…
B R. Andrews wrote in The American Journal of Psychology that a habit “is a more or less fixed way of thinking, willing, or feeling acquired through previous repetition of a mental experience.” All of us need to admit that we Read more…
Good Customer Service Can Make or Break A Business You might have the best product in the world but if you don’t deliver on your promise to take care of your customer, you will lose them. Great customer service doesn’t Read more…
As a leader, the questions we ask ourselves are as important as the ones we ask our team members. Good questions keep us focused and in touch with how we’re doing. Here are 5 questions to ask yourself to make Read more…